FAQ
Help submitting proposals
in-depth guidance can be found in this PDF:
CLF User Documentation for Proposals
please contact the user office if require the document in another format.
If you are struggling with submitting a proposal, please be aware that there are three possible routes for help:
- Scientific
E.g. What is the capability of equipment x at the facility? What information is required for question x?
Please look at the facility webpages for capability details and science staff contacts. If you cannot find an answer, contact the CLF User Office to be put in touch with someone who can help
- Practical
E.g. Which call should I submit to? How do I arrange a visit from place y?
Please contact the CLF User Office
- Software
E.g. Why do I see an error message? Why can’t I follow these instructions?
Please contact our support team via: fase-support@stfc.ac.uk
If in doubt, please contact the appropriate user office, who will be able to redirect your query if required.
I want to submit a visit, but my experiment number is not listed
Experiment numbers will appear for selection when the experiment scheduling has been confirmed in our systems (check with your CLF link scientist).
You can also select ‘add other purpose’, then type your experiment app number and visit dates in the relevant fields.
How do I edit a visit I’ve already submitted?
Once a visit has been submitted it cannot be edited. Please send an email to the detailing the changes that you require.
I want to add a colleague to my proposal/experiment, but I can’t find them
This may be because they:
- Haven’t registered with us yet
- Have registered with us using a different email address
- Need to update their privacy settings to allow themselves to be found by this search
Please contact the person you are looking for and ask them to register for a user account or check their registered email address or privacy settings.
User portal: check for registered email addresses
How do I book train travel via the CLF?
Go use the user portal to submit your visit requirements. To submit train travel requirements, you will need to enter your requirements in the ‘add flights’ section.
User portal: submit visits requirements
What safety training do I need to complete?
Please visit our safety training webpage for information on CLF safety and what training you may need to complete.
What funding am I entitled to and how do I claim my expenses?
Information in funding and expenses can be found here:
If you have further questions, please email the user office.
What’s Laserlab-Europe access?
This is user access set aside specifically for groups/researchers from non-UK EU and specific non-EU countries. Please see our page on Laserlab-Europe for more information.