User FAQs

General guidance

If you are struggling with submitting a proposal, please be aware that there are three possible routes for help:

Scientific
Practical
Software

Question in this category may include:

  • What is the capability of this equipment at the facility?
  • What information is required for this question in the proposal application?

Please look at the facility webpages for capability details and science staff contacts.  If you cannot find an answer, contact the CLF User Office to be put in touch with someone who can help

Questions in this category may include:

  • Which call should I submit to?
  • How do I arrange a visit from this place?

Contact the CLF User Office

Questions in this category may include:

  • Why do I see an error message?
  • Why can’t I follow these instructions?

Contact our support team 

If in doubt, please contact the appropriate user office, who will be able to redirect your query if required.

Further guidance

In-depth guidance can be found in the CLF User Documentation for Proposals. Please contact the user office if require the document in another format.

FAQs

Experiment numbers will appear for selection when the experiment scheduling has been confirmed in our systems (check with your CLF link scientist).

You can also select ‘add other purpose’, then type your experiment app number and visit dates in the relevant fields.